Time limit 'protects YouTube moderators' from disturbing content

From BBC - March 14, 2018

Workers employed to sift through and remove disturbing content on YouTube will be limited to doing so for four hours per day.

YouTube had made the change to protect their mental health, chief executive Susan Wojcicki told the South by Southwest conference in Austin, Texas.

It comes as the video-sharing platform faces scrutiny over how it deals with unsuitable and violent content.

It has pledged to hire 10,000 extra people to address the issue.

Ms Wojcicki said: "This is a real issue, and I myself have spent a lot of time looking at this content over the past year. It is really hard."

The workers would also receive "wellness benefits", she said.

Ms Wojcicki also announced YouTube would introduce "information cues" to debunk videos promoting conspiracy theories, with links to fact-based articles on Wikipedia.

It comes in the wake of criticism levelled at YouTube for showing a hoax video about David Hogg, one of the pupils who survived the Parkland school shooting in Florida.

Psychological toll

The workers used by YouTube and other social media platforms to moderate content are often employed on a contract basis and paid relatively low wages.


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