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United Airlines Will Pause Animal Shipments After a Dog Died and Another Was Accidentally Sent to Japan

United Airlines Will Pause Animal Shipments After a Dog Died and Another Was Accidentally Sent to Japan
From TIME - March 20, 2018

A week after a dog died in an overhead bin and another was shipped to Japan instead of Kansas, United Airlines is reevaluating its handling of pets. On Tuesday, the carrier announced it was suspending its animal-shipping cargo program as the company conducts a review.

The suspension is effective immediately and will run until May 1, 2018, the company said. Customers who already made reservations by March 20 will still be able to transport their animals. The PetSafe program only applies to cargo travel, meaning passengers can still bring domesticated pets in aircraft cabins. That service was already under review following last weeks incident.

We are deeply committed to the safety and comfort of the animals and pets in our care, United wrote in a blog post, adding that the review will make improvements that will ensure the best possible experience for our customers and their pets.

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